CAP Resources and Training Materials
The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco.
Conflicts in the community can take many forms, from someone having a bad day and using harsh and hurtful language, to more serious instances such as sexist/racist statements or threats of violence, and everything in between.
For the vast majority of issues, we aim to empower individuals to first resolve conflicts themselves, asking for help when needed, and only after that fails to escalate further. This approach gives people more control over the outcome of their dispute.
Address the perceived conflict directly with those involved
Get support from the Team Lead
Get support from the Program Manager
Get support from the Program Director
(Instances of Harassment, Sexual Harassment, Discrimination, Workplace Violence or Threats of violence should be reported to Management Immediately)
Police Non-Emergency: (415) 553-0123 (voice/TTY)
Fire/Medical Non-Emergency: (415) 558-3268 (voice/TTY)
San Francisco Homeless Outreach Team (SFHOT): (628) 652-8000
Street Crisis Response Team (SCRT)
SCRT, which operates 24 hours a day, 7 days a week is made up of five teams that focus on different neighborhoods in the city. Each team includes one paramedic and one behavioral health clinician.
As an alternative to law enforcement, SCRT can be activated to engage with adults in public spaces who are nonviolent, who do not have weapons, and who are showing signs of a behavioral health crisis (e.g., they are visibly upset, talking/yelling to themselves).
Call 911 if you see someone in crisis and describe what you are seeing to the dispatcher. The dispatcher will send the most appropriate resource. A street team, ambulance, or fire engine may be dispatched.
Social Services, Tools, and Trainings (Under Construction)
City & Community Social Services
Coordinated Entry Options (Family Places, Adult, Vets, etc)
If you have any questions regarding YCD training, please feel free to contact YCD staff at (415) 822-3491 or via email at:
Arielle Gonyeau, Program Coordinator
Jerry Henderson, Program Case Manager
Vanessa Brown, Program Case Manager