CAP Resources and Training Materials

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco.

• Patience

• Responsibility

• Empathy

• Purpose

• Safety

• Daily Activity Logs & Tracking Daily Actions

• CAP 311 Safety Escort Request Process

• Consolidated Map of Supervisorial Districts and CAP Work Areas

• SF Board of Supervisors

• City & Community Social Services Resources

  • 311 flyers

  • 311 Social Service Resources

  • Coordinated Entry Options (Family Places, Adult, Vets, etc)

  • Coordinated Entry SF HSH Presentation

  • Free Muni for Youth & Seniors & Folx w/Disabilities

  • Lava Mae

  • SF City ID Card

  • Smart Money Coaching

  • San Francisco Fine and Fee Discounts for Low-Income People

  • St. Anthony’s

  • Swords to Plowshares

Tools

• 311 Resources & Important Phone Numbers

• Referrals by Categories & Types of Services Provided

• Referrals by Organization & Types of Services Provided

• Shelter Tech

Training

• De-Escalation Training by Hospitality House

• YCD Training

If you have any questions regarding YCD training, please feel free to contact YCD staff at (415) 822-3491 or via email at:

• 1. Arielle Gonyeau, Program Coordinator

agonyeau@ycdjobs.org

• 2. Jerry Henderson, Program Case Manager

jhenderson@ycdjobs.org

• 3. Vanessa Brown, Program Case Manager

vbrown@ycdjobs.org

• Interview and Resume Training Resources

  1. Resume Hacks - How to Make a Resume Stand Out

  2. How to NOT be Nervous in Job Interviews | How to be Confident in Interviews

  3. How to Interview Well (and Feel Comfortable)

  4. Resume Hacks by Linda Raynier

• Professional Development Presentation

• Individual Professional Development Plan

• Professional Development Resource Guide

• Intake Form & Self-Assessment

  1. • CAP Professional Development Pre-Assessment Survey

     • CAP Self-Assessment & Professional Development Survey

• Computer & Email

• CAP Community Ambassador Email Account

• Computer Use Guidelines

• What’s Your Communication Style?

• Timesheets and Attendance Protocols Presentation

• CCSF Payday & Holiday Calendar

• CCSF Employee Portal

• SF Employee Portal FAQ

• Time Off and Schedule Adjustment Request Form

• Employee Assistance Program (EAP)

• PST Handbook 9910