CAP Resources and Training Materials

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco. 

Conflicts in the community can take many forms, from someone having a bad day and using harsh and hurtful language, to more serious instances such as sexist/racist statements or threats of violence, and everything in between.

For the vast majority of issues, we aim to empower individuals to first resolve conflicts themselves, asking for help when needed, and only after that fails to escalate further. This approach gives people more control over the outcome of their dispute.

1. Address the perceived conflict directly with those involved

2. Get support from the Team Lead

3. Get support from the Program Manager

4. Get support from the Program Director

(Instances of Harassment, Sexual Harassment, Discrimination, Workplace Violence or Threats of violence should be reported to Management Immediately)

• Daily Activity Logs & Tracking Daily Actions

• CAP 311 Safety Escort Request Process

• SF Board of Supervisors

• Police Non-Emergency:  (415) 553-0123 (voice/TTY)

• Fire/Medical Non-Emergency: (415) 558-3268 (voice/TTY)

• San Francisco Homeless Outreach Team (SFHOT): (628) 652-8000

• Street Crisis Response Team (SCRT)

  • SCRT, which operates 24 hours a day, 7 days a week is made up of five teams that focus on different neighborhoods in the city. Each team includes one paramedic and one behavioral health clinician.

  • As an alternative to law enforcement, SCRT can be activated to engage with adults in public spaces who are nonviolent, who do not have weapons, and who are showing signs of a behavioral health crisis (e.g., they are visibly upset, talking/yelling to themselves).

  • Call 911 if you see someone in crisis and describe what you are seeing to the dispatcher. The dispatcher will send the most appropriate resource. A street team, ambulance, or fire engine may be dispatched. 

• City & Community Social Services

  • 311 flyers

  • 311 Social Service Resources

  • Coordinated Entry Options (Family Places, Adult, Vets, etc) 

  • Coordinated Entry SF HSH Presentation

  • Free Muni for Youth & Seniors & Folx w/Disabilities

  • Lava Mae

  • SF City ID Card

  • Smart Money Coaching

  • San Francisco Fine and Fee Discounts for Low-Income People

  • St. Anthony’s

  • Swords to Plowshares

Tools 

• 311 Resources & Important Phone Numbers

• Referrals by Categories & Types of Services Provided

• Referrals by Organization & Types of Services Provided

• Shelter Tech

Training

• De-Escalation Training by Hospitality House

• YCD Training

If you have any questions regarding YCD training, please feel free to contact YCD staff at (415) 822-3491 or via email at:

• 1. Arielle Gonyeau, Program Coordinator

agonyeau@ycdjobs.org

• 2. Jerry Henderson, Program Case Manager

jhenderson@ycdjobs.org

• 3. Vanessa Brown, Program Case Manager

vbrown@ycdjobs.org

• Interview and Resume Training Resources

  1. Resume Hacks - How to Make a Resume Stand Out

  2. How to NOT be Nervous in Job Interviews | How to be Confident in Interviews

  3. How to Interview Well (and Feel Comfortable)

  4. Resume Hacks by Linda Raynier