CAP Resources and Training Materials

Elevator Pitch

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco.

Conflicts in the community can take many forms, from someone having a bad day and using harsh and hurtful language, to more serious instances such as sexist/racist statements or threats of violence, and everything in between.


For the vast majority of issues, we aim to empower individuals to first resolve conflicts themselves, asking for help when needed, and only after that fails to escalate further. This approach gives people more control over the outcome of their dispute.

  1. Address the perceived conflict directly with those involved

  2. Get support from the Team Lead

  3. Get support from the Program Manager

  4. Get support from the Program Director

(Instances of Harassment, Sexual Harassment, Discrimination, Workplace Violence or Threats of violence should be reported to Management Immediately)