• ABOUT OCEIA

• Welcome Housekeeping & Intro’s

• Background Info & Program Overview

• Job Description

• CAP Brochures

• Elevator Pitch Exercise

• CAP Values

• Intake Form

• Procedures and Protocols

• HSA Protocols & PST Handbook

Please review Ambassador Duties & Responsibilities/Team Lead Exercises (Procedures & Protocols, pgs. 8-17

• Daily Activity Logs & Incident Report PPP

• 311 Safety Escort Request Overview

• Work Zones & Hotspot Map (Please review zones pages for individual teams on CAP DashBoard)

• SFPD Map / Police Station Maps

• Citywide Districts Map (Ingleside, Bayview, Tenderloin, Mission, Central)

• SF Board of Supervisors Districts Map / Supervisorial Demographic Profile:
  Mid-Market/TL (Sup. Matt Haney D6), Mission (Sup. Hilary Ronen- D9), Chinatown (Sup. Aaron Peskin- D3), Vis Valley/Bayview (Sup. Shamann Walton- D10 )

• City & Community Social Services Resources

  • 311 flyers

  • 311 Social Service Resources

  • Coordinated Entry Options (Family Places, Adult, Vets, etc)

  • Free Eats & Free Resources

  • Free Muni for Youth & Seniors & Folx w/Disabilities

  • Homeward Bound (online intake form)

  • JobsNow Flyer (CAP)

  • Lava Mae

  • SF City ID Card

  • SF HOT Team

  • Smart Money Coaching

  • San Francisco Fine and Fee Discounts for Low-Income People

  • St. Anthony’s

  • Swords to Plowshares

  • Winter Shelter (SF Interfaith)

  • Safety - When should I call 911 (Police Subject Description)

  • Tools

• 311 Resources & Important Phone Numbers

• Referrals by Categories & Types of Services Provided

• Referrals by Organization & Types of Services Provided

• Shelter Tech

• Professional Development Presentation

• Procedures & Protocols pg. 30-31

• Individual Professional Development Plan

• Professional Development Resource Guide

• 6mo. Self-Assessment & Professional Development Survey

• PST Handbook & YCD

• YCD Tess Flyer

• Computer & E-mail

• CAP Community Ambassador Email Account

• Computer Use Guidelines

• What’s Your Communication Style?

• What is my communication style.

• Whats my team member style

• Whats my leadership style

• Timesheets and Attendance Protocols Presentation

• CCSF Payroll Calendar

• Payroll / Employee Portal

• SF Employee Portal FAQ

• Time Off and Schedule Adjustment Request Form

• Employee Assistance Program (EAP)