Field Operations
The daily operations of the program overseen by Team Leads under the direction of the Program Manager.
All ambassadors work in pairs, and are expected to be proactive and productive at all times.
There should be no sitting down on the job except for during breaks and meetings. If you have an urgent medical or personal need, please notify your Team Lead immediately to discuss before taking action.
Attendance Check-in and Check-out
At the BEGINNING of your shift with your Team Lead in person.
Arrive on time for your shift at the designated meeting location, prepared with materials, and in the proper uniform.
At the BEGINNING and END of your lunch break to your Team Lead via FaceTime.
HOURLY with your location to your Team Lead via FaceTime.
At the END of your shift with your Team Lead in person (or via FaceTime only under specific instructions from the Team Lead).
Daily Routine & Safety Protocols
Ambassadors are expected to log important data and information about field services conducted during every shift through the Daily Log Form to ensure accurate information.
Each day, Community Ambassadors will also provide a daily summary of their total activities to their team lead to document and track measurable goals.
Each team's Daily Log Form can be found on the home page of the Ambassador Operations Hub.
In general, the emphasis is on immediately contacting emergency services (911) and ensuring personal safety before any level of involvement.
Though emergency response is not the primary function of the Community Ambassadors Program, in the event of an emergency, ambassadors may be called up on to provide direct assistance, act as witnesses, provide language services, or support other emergency responders.
Situations involved injury or illness of an ambassador on the job should be immediately reported to Team Leads and Program Management so that proper care and documentation can be ensured. Unless life threatening or critical situations arise, ambassadors should first communicate with Program Management for proper instructions on access medical care or going to the doctor for workplace related injuries or illnesses.
Requests from media outlets (television, radio, newspapers, etc.) must be forwarded to the Team Lead, who will then forward to Program Management for consideration. Ambassadors are not allowed to be interviewed or speak on behalf of the program without prior consent from Program Management. Requests for partnership or support from community organizations should also be forwarded to the Team Lead and/or Program Manager in a similar fashion.
In the case of a large-scale emergency situation (natural disaster, earthquake, etc.) teams should follow standard emergency procedures and check in with their supervisor immediately to confirm condition and location.
Neighborhood teams should meet in the following designated locations in the event of an emergency during work hours:
CAP EMERGENCY MEET-UP LOCATIONS
Chinatown: Portsmouth Square (Top level near northwest corner benches)
District 5 (Divisadero, Fillmore, Haight, Hayes): Alamo Square Tennis Courts (At Alamo Square Park)
District 10 Southeast (Bayview, Portola, Vis Valley): Bayview KC Jones Playground (At 3rd St & Armstrong Ave)
Mid-Market/Tenderloin: UN Plaza by the fountain (At 1150 Market St)
Mission: 16th St BART Station (On Hwa Lei Market side)
Outer Sunset: McCoppin Square (At Taraval St & 23rd Ave)
If in the office: UN Plaza by the fountain (At 1150 Market St)
How to get materials/flyers from other non-profit organizations?
All non-internally produced outreach materials MUST be approved by the Program Manager. Team Leads may also make requests on a weekly basis through the CAP Team Lead Weekly Report.
Important Websites
San Francisco Immigrant Support Hub: immigrants.sfgov.org
San Francisco Pathways to Citizenship Initiative: sfcitizenship.org
Community Ambassadors Program: sfgov.org/oceia/community-ambassadors-program
Office of Civic Engagement and Immigrant Affairs: sfgov.org/oceia