Employee Resources
Elevator Pitch: The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco.
Field Operations
Conflicts in the community can take many forms, from someone having a bad day and using harsh and hurtful language, to more serious instances such as sexist/racist statements or threats of violence, and everything in between.
For the vast majority of issues, we aim to empower individuals to first resolve conflicts themselves, asking for help when needed, and only after that fails to escalate further. This approach gives people more control over the outcome of their dispute.
Address the perceived conflict directly with those involved
Get support from the Team Lead
Get support from the Program Manager
Get support from the Program Director
(Instances of Harassment, Sexual Harassment, Discrimination, Workplace Violence or Threats of violence should be reported to Management Immediately)
Non-Emergency Response
Police Non-Emergency: (415) 553-0123 (voice/TTY)
Fire/Medical Non-Emergency: (415) 558-3268 (voice/TTY)
San Francisco Homeless Outreach Team (SFHOT): (628) 652-8000
Street Crisis Response Team (SCRT)
SCRT, which operates 24 hours a day, 7 days a week is made up of five teams that focus on different neighborhoods in the city. Each team includes one paramedic and one behavioral health clinician.
As an alternative to law enforcement, SCRT can be activated to engage with adults in public spaces who are nonviolent, who do not have weapons, and who are showing signs of a behavioral health crisis (e.g., they are visibly upset, talking/yelling to themselves).
Call 911 if you see someone in crisis and describe what you are seeing to the dispatcher. The dispatcher will send the most appropriate resource. A street team, ambulance, or fire engine may be dispatched.
Employee Assistance Program
FREE 24/7 Tele-Counseling Is Available To You
Employee Assistance Counselors are available for individual confidential telephone counseling and consultations. Our phones are answered 24 hours a day, 7 days a week: (628) 652-4600 or (800) 795-2351.
Well-Being Programs
Focus on the things that matter most to you and get support on your healthy habit goals. Visit a program page below to learn more about the resources available to help you reach your well-being goals.
Employee Benefits
The City and County of San Francisco offers eligible employees the opportunity to enroll themselves and eligible family members in medical, dental, vision and Flexible Spending Account (FSA) benefits. Enrollment must take place within 30 days of the start work date, no later than 30 days after a qualifying event, or during the annual Open Enrollment period, which takes place each year during the month of October.
If you have a Qualifying Life Event outside of the Open Enrollment period, you can make your Life Events updates online through the Employee Portal. Visit our Qualifying Life Event page for more information.
The following are eligible to participate in the San Francisco Health Service System (SFHSS) as members:
All permanent employees of the City and County of San Francisco whose normal work week is not less than 20 hours.
All regularly scheduled provisional employees of the City and County of San Francisco whose normal work week is not less than 20 hours.
All other employees of the City and County of San Francisco, including temporary exempt “as needed” employees, who have worked more than 1,040 hours in any consecutive 12 month period and whose normal work week is not less than 20 hours.
Employee Handbook City and County of San Francisco
Please use this link to open book: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Employee-Handbook.pdf
CCSF NEW Employee Orientation
All new CCSF employees are required to complete this online orientation: https://sfdhr.org/sites/default/files/new-employee-orientation-for-city-employees/index.html