Employee Resources

Elevator Pitch: The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. We engage, inform and assist community members in San Francisco. 

Field Operations

Employee Handbook City and County of San Francisco 

Conflicts in the community can take many forms, from someone having a bad day and using harsh and hurtful language, to more serious instances such as sexist/racist statements or threats of violence, and everything in between.

For the vast majority of issues, we aim to empower individuals to first resolve conflicts themselves, asking for help when needed, and only after that fails to escalate further. This approach gives people more control over the outcome of their dispute.

(Instances of Harassment, Sexual Harassment, Discrimination, Workplace Violence or Threats of violence should be reported to Management Immediately)

Non-Emergency Response

Employee Assistance Program

FREE 24/7 Tele-Counseling Is Available To You

Employee Assistance Counselors are available for individual confidential telephone counseling and consultations. Our phones are answered 24 hours a day, 7 days a week: (628) 652-4600 or (800) 795-2351.


Well-Being Programs

Focus on the things that matter most to you and get support on your healthy habit goals.  Visit a program page below to learn more about the resources available to help you reach your well-being goals.  


Employee Benefits

The City and County of San Francisco offers eligible employees the opportunity to enroll themselves and eligible family members in medical, dental, vision and Flexible Spending Account (FSA) benefits. Enrollment must take place within 30 days of the start work date, no later than 30 days after a qualifying event, or during the annual Open Enrollment period, which takes place each year during the month of October.

If you have a Qualifying Life Event outside of the Open Enrollment period, you can make your Life Events updates online through the Employee Portal. Visit our Qualifying Life Event page for more information.

The following are eligible to participate in the San Francisco Health Service System (SFHSS) as members: